ABOUT US

I am so impressed with the level of professionalism, warmth and care that we have experienced. The centre is clearly gorgeous, but the staff really make it that much more wonderful. Thank you so much for taking such great care of Daisy:)

- Nora

History

For thirteen years, UrbanDog has been an industry leader in Toronto’s dog care scene. Providing premium hospitality and a family atmosphere, we have welcomed over 6000 two and four-legged friends into our Distillery District location. Offering an energizing playcare facility, a full salon & spa as well as an extensive retail space, the original location on Parliament Street created the mold for the business and brand to come. From celebrating birthdays to hosting live web cams so you’re continually connected to pup, the service standard was set.

In 2015, UrbanDog was thrilled to add the Park9 Resort to our roster, located minutes from Pearson Airport’s Terminal One. The expansion allowed us to host overnight boarding for both dogs and cats at an expansive new location. as the brand evolution continued, we were delighted to announce a new playcare facility on King West in Toronto during summer 2016; Park9 Liberty Village!

Another change that our company experienced in 2016 was the renaming of our business. While we know it takes a village, we wanted to ensure that all of our clients knew that the same team and leadership that has been in place since day one were the ones overseeing the care of your dogs throughout the three locations.

It brings us immense pride to oversee three industry-leading facilities, growing our Park9 community throughout Toronto. As we continue to expand, we will keep you in the loop about exciting announcements, new services and all our news.

Dogs are not our whole life; buy they make our lives whole

- Roger Caras

Company, Brand & Values

With well over a decade’s experience and excellent industry reputation, we have the unique ability to unite the best pet professionals to provide world class care for your dog. Our team lives by several principles, starting with integrity, honesty and transparency. All of our facilities boast large viewing windows or monitors to the play rooms and constant live webcam footage so you can observe us, and your dog, at any time. We take pride in what we do and welcome you to visit and see us in action! We’d be happy to provide a free tour of our facilities.

Our clients always come first to us. Our ‘whatever it takes’ attitude ensures that we provide the highest level of service, investing in each human and animal relationship and striving to exceed your expectations at every interaction. With that in mind, we make it our mission to care for your dogs and cats as if they were our own.

At Park9, we invest in our people. Our expert teams are provided with over 80 hours of in-house training in everything from dog body language, behavior and pet first aid. We believe in continually educating ourselves and our teams in order to better our skills and remain at the forefront of the pet care industry, something we take deep pride in.

Along with respecting our clients, we respect the environment. We use all natural, biodegradable products wherever possible, at each of our locations. In our retail spaces, we sell (and use) as many locally sourced, recycled and environmentally friendly products as we can find. We will always strive to lessen our environmental impact.

I just want to thank you and your whole team for the care and love that you give Bandit every time he visits. We know he is having a great time, getting the affection he craves, the care he needs and of course the exercise necessary for a high energy dog like him! We are so grateful for your organization and so happy we found you.

- Michelle

How to Choose a Playcare Facility

There are many options when it comes to selecting your dog’s playcare and boarding facility. Whether at our locations, in Toronto or beyond, the experts at Park9 have compiled a checklist of helpful questions you can use to ensure you are making the best choice for your best friend.

See the List

Policies

Read our policies here.